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铠恩承诺

一、 铠恩对商户所提供商品质量承担先行负责服务。
1,Kaien would take the responsibility of compensation in advance about the qualities of merchandise.

二、 铠恩以“公开、公平、公正”的原则为消费者提供投诉、调解服务,并实行“首问负责制、限时处理制、满意度回访制”。
2,Kaien consider the "just, fair and open" as the principle to offer the consumers the service of complaint and conciliation, and carry out "responsibility comes first, time limitation for feedback, satisfaction feedback"

百万维权基金  先行赔付
Milliion Fund for consumers' rights protection, compensation in advance

     铠恩国际斥资100万元作为消费者的维权基金,对消费者在商场购物的合法权益实行先行赔付。
     Kaien International Furniture Metropolitan allocated a million CNY as the fund of consumers' rights protection, and offer the service of compensation in advance.

12315消费维权投诉站
12315 consumption rights protection compliant station.

     工商部门、消委和铠恩国际联合正式挂牌成立了12315消费维权服务站,在硬件设施及软件服务人员配备都加大了投入,并得到了工商和消委大力指导和支持,具备良好的服务环境以全心全意为消费者提供商品质量、服务质量咨询服务,并协助消费者进行消费维权。
     Administration for Industry and Commerce, Consumer Council and Kaien International Furniture Metropolitan had officially established the 12315 consumption rights protection compliant station, spared no effort on facilities and service staff, which have been strongly supported by Administration for Industry and Commerce and  Consumer Council. We provide consumers with a good service environment, good quality, service quality consultation and help comsumers to protect their rights.

专业售后服务部门   为消费者解除后顾之忧
Professional After-sales Service Department, Solve Problems for Consumers

     铠恩国际一直注重售后服务相关工作,至消费维权投诉站成立以来更是加大了售后服务力度,成立了专业的售后服务部门,专为消费者处理系列售后问题,使消费者购物更有保障。
     Kaien International Furniture Metropolitan keep paying great attention on after-sales services, and have increased the intensity of service since the establishment of consumption rights protection compliant station, exclusively to solve the after-sales problems for consumers.

亮照经营
Run with complete legal certifications and licenses

     铠恩国际商场所有商户均在店面醒目位置统一并规范的悬挂营业执照、商品管理承诺书、税务登记证。
     All the merchants in Kaien mall hang the business license, Commodity management commitment and tax registration certificate on a obvious place in their stores.

统一收银,维护权益
Centralized money collection, to protect the consumers' rights.

     商场设统收银台约11个,并在各醒目位置张贴统一收银和消费维权提示宣传语,以方便购物顾客更好的维护自已的消费权益。
The mall set 11 centralised casheirs, put placards of centralized cashier in obvious places in order to let consumers can protect their rights better.

免费停车
Free Parking

     铠恩国际商场为驾车前往购物的顾客提供免费停车位。
     The Kaien mall offer consumers the free parking.

铠恩承诺

一、 铠恩对商户所提供商品质量承担先行负责服务。
1,Kaien would take the responsibility of compensation in advance about the qualities of merchandise.

二、 铠恩以“公开、公平、公正”的原则为消费者提供投诉、调解服务,并实行“首问负责制、限时处理制、满意度回访制”。
2,Kaien consider the "just, fair and open" as the principle to offer the consumers the service of complaint and conciliation, and carry out "responsibility comes first, time limitation for feedback, satisfaction feedback"

百万维权基金  先行赔付
Milliion Fund for consumers' rights protection, compensation in advance

     铠恩国际斥资100万元作为消费者的维权基金,对消费者在商场购物的合法权益实行先行赔付。
     Kaien International Furniture Metropolitan allocated a million CNY as the fund of consumers' rights protection, and offer the service of compensation in advance.

12315消费维权投诉站
12315 consumption rights protection compliant station.

     工商部门、消委和铠恩国际联合正式挂牌成立了12315消费维权服务站,在硬件设施及软件服务人员配备都加大了投入,并得到了工商和消委大力指导和支持,具备良好的服务环境以全心全意为消费者提供商品质量、服务质量咨询服务,并协助消费者进行消费维权。
     Administration for Industry and Commerce, Consumer Council and Kaien International Furniture Metropolitan had officially established the 12315 consumption rights protection compliant station, spared no effort on facilities and service staff, which have been strongly supported by Administration for Industry and Commerce and  Consumer Council. We provide consumers with a good service environment, good quality, service quality consultation and help comsumers to protect their rights.

专业售后服务部门   为消费者解除后顾之忧
Professional After-sales Service Department, Solve Problems for Consumers

     铠恩国际一直注重售后服务相关工作,至消费维权投诉站成立以来更是加大了售后服务力度,成立了专业的售后服务部门,专为消费者处理系列售后问题,使消费者购物更有保障。
     Kaien International Furniture Metropolitan keep paying great attention on after-sales services, and have increased the intensity of service since the establishment of consumption rights protection compliant station, exclusively to solve the after-sales problems for consumers.

亮照经营
Run with complete legal certifications and licenses

     铠恩国际商场所有商户均在店面醒目位置统一并规范的悬挂营业执照、商品管理承诺书、税务登记证。
     All the merchants in Kaien mall hang the business license, Commodity management commitment and tax registration certificate on a obvious place in their stores.

统一收银,维护权益
Centralized money collection, to protect the consumers' rights.

     商场设统收银台约11个,并在各醒目位置张贴统一收银和消费维权提示宣传语,以方便购物顾客更好的维护自已的消费权益。
The mall set 11 centralised casheirs, put placards of centralized cashier in obvious places in order to let consumers can protect their rights better.

免费停车
Free Parking

     铠恩国际商场为驾车前往购物的顾客提供免费停车位。
     The Kaien mall offer consumers the free parking.

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